Credit Collections Specialist

At Ockers, our mission is to continue expanding the array of services we provide to help our clients keep pace with the latest advances in technology. Ockers proudly serves a diverse customer base that includes educational and government markets; major corporations, municipalities, and small to medium-sized businesses within a wide spectrum of industries.

We are seeking a Credit Collections Manager to manage the credit evaluation process plus communicate internally and externally with our customers to collect amounts owed. The ideal candidate will be responsible for maximizing Ockers cash flow, creating and publishing reports and communicating and presenting the status of AR.

This role is expected to be on-site in the Middleboro office daily, Monday through Friday, during our standard business hours of 8 AM to 5 PM.

Responsibilities

Evaluate customer and distributor credit worthiness.
Assess credit risk in granting credit terms and establish credit lines.
Collect from all our customers and record payments.
Communicate via email and telephonically with customers, vendors, and Ockers employees.
Investigate disputed balances and correct errors such as misapplied payments, late charges, direct deposit errors, or overpayments.
Create AR reports and work both internally and externally to keep accounts current.
Keep information in an organized and accessible system for review and backup.
Perform other duties as requested.

Required Skills and Experience

Bachelor's degree or experience equivalent
2+ years' experience in a Credit and Collections role
Experience with USAC and AIA billing preferred but not required
Basic understanding of the Fair Debt Collection Practices Act and state and federal laws pertaining to collection activities
Experience with ERP systems and proficiency in Excel and Outlook
Strong attention to detail and organizational abilities
Excellent verbal and written communications skills
Ability to multi-task, prioritize, and effectively manage time
Energetic and self-motivated
Strong internal and external customer service abilities

This role has a salary range of $60,000 to $75,000, dependent on the candidate’s background, qualifications, and experience.

Ready to create what’s next?

We’re bringing the next generation of technology to life, and we want you on our team. Send your resume to
careers@ockers.com to apply today.

Ockers is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or any other characteristics. Ockers is also committed to compliance with all fair employment practices regarding citizenship and immigration status.