Managed IT Services

Ockers’ managed IT services encompass an extensive menu of performance monitoring, situation avoidance and technology maintenance measures. Managed services programs are custom tailored to the unique operational needs of a customer’s IT system. Furthermore, our recommendations incorporate cost-effective productivity improvements designed to not only address current, but also anticipated usage applications. As always, you maintain definitive control and access over software, hardware and applications.

Companies utilizing our managed services not only ensure themselves of business continuity protection, but also keep their IT managers focused on their main responsibilities devoid of time-consuming distractions.

Server Backup & Network Monitoring

Daily server backup and network infrastructure monitoring are the cornerstone preventive measures of data protection. Ockers Managed IT Services provide efficient, around-the-clock remote monitoring also provides various alternatives for reliable offsite data storage and recovery replication.

Ockers’ innovative Network Audit System allows our technicians to proactively detect, diagnose and resolve potential and actual performance issues… many times without customer awareness or involvement. Advanced auditing services can include revealing Summary Reports on the operating performance and condition of your IT network.

SUMMARY REPORTS

  • Site Device
  • Server Health
  • Network Services
  • Windows Security
  • Windows Licensing
  • Workstation Health
  • Software Inventory
  • Hardware Inventory

Anti-Virus/Anti-Spam/Anti-Malware & Firewall Protection

Threats of attack on IT data and resources take many creative forms and require safeguards and continuous vigilance to prevent costly breaches in security. The Ockers Company minimizes such potential risks by installing and managing an effective combination of protective solutions including Anti-Virus, Anti-Spam, Spyware and Firewall systems. Additionally, our User Management services are particularly helpful at deterring security threats from unauthorized staff, former employees and business intelligence hackers.

Technical Phone Support

Beyond scheduled maintenance visits, our fully-staffed support team is available to assist your IT organization should the need arise. Since most issues don’t require onsite service calls, we save you productivity downtime and additional expense by resolving issues quickly and efficiently.

24/7/365 Emergency Onsite Service

Occasionally, even the most reliably designed IT components necessitate immediate emergency service. Here is where Ockers’ reputation for extraordinary and responsive service really makes a difference when deciding on an IT service provider. For example… we’ve been known to detect and remediate critical performance issues on a weekend via preauthorized key entry access without the customer knowing a situation ever existed.